Global Express Shipping Services

Who fills the customs declaration?

You fill the customs declaration by yourself on each package or you can open a special request to have our team to fill out the customs declaration for you. See our guide on how to fill out the customs declaration. It is the clients responsibility to properly fill out and declare all items in the customs declaration. If filled incorrectly and customs requests an amended declaration there will be a $15 fee to submit the updated customs declaration.

Do I have to pay for the insurance?

We strongly recommend that you always select insurance on your packages. When you pay for the insurance that costs a few dollars, you will get a refund if your package is damaged or even lost. The delivery methods by DHL and FedEx have insurance included in the shipping price.

What are the restricted & prohibited items from international shipping?

Like all of the carriers, we can not ship any of these items:

Combustible, flammable items (gasoline, paints, oil etc.)

Pressurized cans, aerosol can products (hairspray, paint spray can etc.)

Hazardous materials and corrosive material (chemical, industrial chemical etc.)

Firearms, firearms parts & accessories, any items under the control of ITAR (ammunition, gun, scopes, military weapons & accessories, night vision goggles etc.)

Agriculture and produces (live or dead plants, animals, fur, fruits etc.)

Monetary items (coins, precious stones, cash, precious metal etc.)

Drugs (prescription drugs, illegal drugs of any form, THC etc.)

Indecency items (pornography magazines, DVD, adult toys etc.)

Stand-alone Lithium-ion battery (PI965) is prohibited to be shipped by Planet Express. We can only ship items that contain Lithium-Ion Battery (PI967) and items that packed with Lithium-Ion Battery (PI966) Corrosive, Explosive, Flammable, Compressed/Pressurized items, a Chemical solution of any form, Hazardous Materials

Tobacco products are a restricted product and can’t be sent. (Cigars, Cigarettes, Vapes, E-cigs, Vape Juice)

Flammable liquid, paint

Perishable food items

Human or animal remains, live or dead animals or pl

Identification, Money, Precious metal,

Electronic equipment or equipment requires ECCN (Export Control Classification Number).

Firearms or firearms parts, rifle scope, red dot sight, ammo or any items under the restriction of ITAR,

Department of Commerce, US Customs Border Protection, or US Department of Treasury.

Lithium-Ion Batteries are allowed. Only PI966 (Lithium-Ion Batteries packed with equipment), PI967 (Lithium-Ion Batteries contained inside equipment).

These items are restricted and prohibited by our carrier and the US government, some items are legal to ship according to US regulations and our carrier, however, it is best to check with your local customs office for the legality of importing your items.

Are there some limits on how many batteries can be inside of the package?

Yes, there are some limitations. We cannot send standalone batteries (PI965) at all. We can ship PI966 and PI967. Every delivery method has different limitations.

Can you ship e-liquids and accessories?

Unfortunately, as for right now we cannot ship out e-liquids due to recent regulation in the US.

What if the package is delivered to your warehouse but does not show up in my account?

There is probably a missing suite ID on the package. This means we don’t know to which account are we suppose to link the package. Please, send us the tracking number of the package and proof (invoice, the screen of the order…) that the package belongs to you to our email help@globalexpressshippingserv.com.